GLOBALINX® VoIP Solutions

VoIP is an acronym for Voice over Internet Protocol or as commonly stated Voice over IP. Internet Protocol (IP) is the method by which data is sent over the Internet (from computer to computer for example). So, basically, VoIP is the transmission of your voice over an internet connection.

As VoIP uses your internet connection to transmit your voice (analog) over the internet (digital), your voice signal must first be converted into a digital signal that the Internet Protocol (your internet connection) understands. This digital signal of your voice then travels over the internet and is directed to the number you are calling. At the other end, the digital signal is converted back to an analog signal (your voice) so the person you are calling can hear you. The conversion at the other end allows you to speak to anyone with a regular phone number, whether they have VoIP service or traditional phone service.

A high-speed internet connection is required, such as DSL or Cable Broadband service. To use your existing phone you will need a phone adapter to allow connection to your internet connection. This adapter provides the conversion from your analog voice to the digital signal required for internet transmission. Alternatively, you can purchase a special VoIP phone (often called IP Phone), which can be plugged straight into your internet connection with no phone adapter required.

Most GLOBALINX® plans allow the user to call any number anywhere in the world, including local numbers, long distance numbers, international numbers, and cell numbers.

Probably the biggest advantage of a VoIP phone service is the cost savings over a traditional phone service. These savings can be substantial, depending on the Service Provider and Plan you choose, and your normal phone usage. Other advantages include feature rich Plans (caller ID, call forwarding, voicemail, call waiting etc), portability (you can take your phone adapter with you and, in theory, use on any high speed internet connection), and if you have a broadband internet connection you don’t have to maintain and pay the additional cost of a phone line just to make phone calls.

GLOBALINX® offers a feature referred to as Out of Service Forwarding (OSF). This feature will automatically forward incoming calls to a set list of numbers in the event your internet connection, or power, is lost.

Yes. GLOBALINX® will provide an adaptor (DTA) to accommodate your faxing needs.

Yes. The phone service and computer work independently of each other.

No, not if you are using a phone adapter or a special VoIP phone. However, your must be active for your VoIP service to work.

Yes. GLOBALINX® offers a Hosted PBX plan that will provide all of the features of a traditional PBX. This popular plan also allows you to manage all of your phone features via an online portal — you can make changes from “selective call forwarding” to “voice mail to email” where ever you can login in to the internet. To ensure consistent service we strongly recommend that you bundle the IP Phone with an unlimited calling plan. There is no major equipment in which to invest — we bundle all of the features within the IP phone, and the GLOBALINX® network.

Yes. GLOBALINX® offers a SIP Trunking plan that will work with your current PBX system. For companies wanting to make full use of their installed IP-PBXs and not only communicate over IP within the enterprise but also outside the enterprise, a SIP trunk provided by an Internet Telephony Service Provider to connect to the traditional PSTN network is the solution. Unlike in traditional telephony, where bundles of physical wires were once delivered from the service provider to a business, a SIP trunk allows a company to replace these traditional fixed PSTN lines with PSTN connectivity via a SIP trunking service provider on the Internet.

SIP trunks can offer significant cost-savings for enterprises, eliminating the need for local PSTN gateways, costly ISDN BRIs (Basic Rate Interfaces) or PRIs (Primary Rate Interfaces).

Yes. Most numbers are portable to the GLOBALINX® network.

Yes. Once your numbers are with GLOBALINX®, you’ll be able to take your phone number and VoIP service anywhere there’s a suitable internet connection.

GLOBALINX® can offer virtually any available number.

Set-up is very simple. GLOBALINX® will pre-program the VoIP phones to be operational the moment they are shipped out the door. The most common features that are pre-programmed: rollover hunting, VM, extension-to-extension dialing, call-transfer, call waiting, conferencing, etc.

Yes, you will need to buy IP Phones for a business class solution. GLOBALINX® offers two classes of phones: Linksys, and Cisco. These phones each offer their own unique set of features that are suitable for a variety of business types. A GLOBALINX® Commercial Sales Representative will be able to determine which class of IP phone is best for your application.

You only need 1 CAT5 cable from the switch. The cable from the switch will plug into the IP phone (which itself is a layer 2 switch) and then your PC will plug into the phone using CAT5 cable. If the access layer switch is enabled with power over Ethernet, then you will not even require a power supply for your IP phone. As long as the switch is CDP (Cisco Discovery Protocol) enabled, it need not be a Cisco switch for a Cisco phone to function. The data and voice traffic is segmented at layer 2 by creating a different voice and data VLAN on the switch. The IP phone will mark the traffic at a higher precedence or class of service than the data traffic coming from the PC. Hence both security and traffic prioritization are taken care of by the phone itself.

If you have purchased a DID from the phone company, they can call you direct. Otherwise, it needs to be through an operator or auto-attendant.