Provided Tools and Processes

Sales and Marketing

  • Sales guides: including network architecture, service overview, features list with explanations, etc.
  • Sales presentations: end-user sales presentations, specific application presentations, customer user guides, etc.
  • Business models: include end-user business models that are capable of comparing their existing voice and data solution and sample financial spreadsheets.
  • Case studies: enterprise case studies that show the hosted PBX solution, advantages it provides and other benefits such as enhanced applications, cost savings, etc.
  • Training guides for features and value based selling.

Network Implementation

  • Engineering
    • Test plans, procedures and results
    • Engineering guidelines
    • Network architecture guidelines
    • Maintenance procedures
  • Provisioning
    • Processes, timelines, interfaces and forms
    • Installation procedures
  • CDR is available through our web portal or FTP site.
  • Customer Care
  • Documentation
  • Training
  • Web-based knowledge base

Benefits

  • Reduced time to market
  • Deployment in 30 days or less
  • Sales and engineering support provided
  • Minimized capital and operational investment
  • Leverage GLOBALINX®’s knowledge and experience
  • Volume pricing for complimentary services
  • Build higher customer loyalty and reduce churn (services and features are ‘sticky’)

Business Enterprise Features

  • Unified messaging
  • Meet-Me Conferencing
  • Find-Me, Follow-Me
  • Click-to-dial
  • Standard based equipment
  • Simplified moves and changes
  • Carrier class reliability
  • Business continuity
  • Out of service forwarding
  • Personal and corporate directories
  • Geographic network redundance