customersupport@GLOBALINX.com Customer Service, toll-free: 1-866-418-1495 Address: 275 Kenneth Dr., Suite 100, Rochester, NY, 14623 Hours: Mon - Fri (8:00 AM - 11:00 PM) Sat - Sun (9:00 AM - 5:15 PM)
If you are speaking with one of our Technical Support Team Members and they have asked you to log into the Remote Assistance Help application, Click Here.
Globalinx provides a convenient application to verify that your Internet connection can support VoIP and video. Click Here for the speedtest application. Note: the speedtest application requires Java. If you are prompted to install the Java application, please accept.
These are the most common problems and solutions encountered during the installation process.